Policies-Refunds -Warranty
Your satisfaction: before - during and after your purchase
It is the most important for us
Your peace of mind in your purchase is Our Responsibility
Policies
- Zapateria Marsa will be happy to guarantee YOUR PURCHASES online under the responsibility of our Internet Sales Department
- Deliver your orders in a timely manner as long as there are no impediments on the part of the transport companies of the same.
- Provide advice on the use of our site so you can navigate and / or buy online correctly.
Refunds
Your purchase is guaranteed. Granting you the possibility to reimburse the money for your purchase in any of the following cases:
- Satisfaction: if the product is not what you expected for its material because of its texture or because it did not comply with our delivery policy on time and form.
- Default Product: Although we have a review process before during and when sending orders: the possibility that we have factory errors in our products is not ruled out.
- For errors when taking your order: Although the system is automatic and we will send you what you have selected electronically. Your wrong order may arrive in sizes or colors.
Guarantee
When it comes to footwear: hygiene and health is our priority, however being a product for personal use:
All our pairs of shoes are guaranteed for 15 days;
Factory defect is considered when they break down in that period of time. especially if it takes off Desceo Opens or loses its shape or some relevant: heel Thread tube tip sole.
To validate the warranty for one of the cases mentioned above and during the marked time: you must contact us and explain the situation and even if possible send photographs of the product under warranty.
The shipment of the Product under warranty has no cost to the customer as well as the shipment of the same.